FAQs
WHY CAN'T I SEE YOUR PRICES?
We are a wholesale only site. If you would like to stock Southern Jewellery Co. in your Australian store, please fill out the contact form here. Please be sure to include:
- Store name and address
- Website and social media details
- ABN
Once you have been approved as a stockist, we will send an account activation link so you can create a login and view pricing.
I DON'T HAVE A BUSINESS, CAN I STILL BUY YOUR PRODUCTS?
We do not sell direct to the public, but you can buy our pieces from one of our stockists!! Please click here to find a gorgeous stockist near you!
WHAT ARE YOUR EARRINGS MADE FROM?
Our earrings are a mix of metal, polymers and resins. All posts, unless otherwise stated, are hypoallergenic and nickel-free, however if you have trouble with sensitive ears we always recommend using plastic instead of metal earring backs.
ARE YOUR EARRINGS HANDMADE?
We do have some handmade styles! Click here to view our handmade range - these pieces are all handmade in Port Fairy.
DO YOU HAVE MINIMUMS?
We no longer have a minimum buy!! You can now order as much or as little as your business needs. Please note, all prices are exclusive of GST, which will be added at the checkout.
HOW MUCH IS SHIPPING?
Shipping fees will apply to all orders based on order size, as outlined below;
- ORDERS UNDER $100: $15 Postage and Handling
- ORDERS $100-$250: $20 Postage and Handling
- ORDERS OVER $250: FREE!
Please note, orders containing large volumes of brass items may incur a greater shipping fee - up to a maximum of $40 total. FREE SHIPPING for all Australian orders over $250!!
Please note, we send all parcels via Australia Post. Shipping times are based on regular parcel timeframes. You can find more details here
HOW LONG WILL SHIPPING TAKE?
We ship all parcels with Australia Post. Most parcels take 3-5 business days to arrive. You can find more information on delivery timeframes here
Please also be aware, we are a small family business and do not operate set hours. Because of this, please allow an additional 3-5 business days for handling.
If you need a rush order, please get in touch before checking out - we will always do our best to accommodate requests where we are able to!
CAN YOU STOCK MY STORE EXLUSIVELY IN MY AREA?
Of course! With 14 years in retail, we understand the importance of having different brands to neighbouring stores! Having more presence in a region can sometimes over-saturate the market and lead to less sales. If you stock Southern Jewellery Co in your store, we will not sell our range to your direct neighbours - don't worry! Please note, however, in larger demographics we may stock to multiple stores (eg. Melbourne), this will be at the discretion of town size and individual store locations - if we need more details on your area and shopping district we will discuss the matter with you before taking on any additional stockists.
Exclusivity will also be dependant on purchase volume, we may come to an arrangement to stock differing styles to alternative stores in the same region if this works for both customers. If you feel this may work for you - please get in touch!
Please also note, we can only remain exclusive for continuing purchasers. If it has been over six months from your last purchase date, we will touch base to determine your desire to continue to stock Southern Jewellery Co.
WHEN CAN I EXPECT MY ORDER?
We are a small family business and will not be operating set hours. All parcels will be dispatched within 3-5 business days of receipt. Please note, this is handling time only - shipping time is additional to this and is based on Australia Post regular parcel time frames. If you need to get in touch please email or call us, if we are currently unavailable we will get back to you as soon as possible.
CAN I USE YOUR IMAGES?
Absolutely! If you are selling our products in store or online, please feel very free to use any of our imagery on your website, social media or marketing! If you are needing any additional help in relation to this, please send us an email and we will be more than happy to help!
I HAVE ALREADY PLACED AN ORDER, CAN I ADD TO IT?
Certainly! If you have placed an order, and it has not yet been dispatched, we can add any styles to your order! Please message us for a code for free shipping and we will combine your orders so they arrive together! Please note, this may delay to your initial order as more items need to be packed.
WHERE ARE YOU LOCATED?
We are located in Port Fairy, Victoria!
HOW DO PREORDERS WORK?
Please check product descriptions for expected delivery dates for each preorder item. Please note, this is only an estimate and delivery dates may differ to dates shown - we will let you know if this is the case. If you purchase a preorder item, please note all items will be shipped together once your entire order is in stock. If you would like your pieces that are in stock to be sent now, and your preorder items to be sent separately when they arrive, please place a separate order for your preorder items.
DO YOU ACCEPT RETURNS?
Due to hygiene reasons, we cannot accept any returns on change of mind purchases. If you have received a faulty or incorrect item, please contact us via email at southernjewelleryco@gmail.com
MELINDA - 0400 191 545 or JEMMA - 0409 291 117
e: southernjewelleryco@gmail.com
EXTRA DETAILS;
Occasionally our pricing may change slightly due to supply costs and this ever-changing market. It will never be by much, but there may be a style you have had before that is now listed at a different price. We do apologise for this, we will absorb price fluctuations where possible but unfortunately there will be some we must pass along.
OTHER QUESTIONS?
If your answers are not above, please feel free to get in touch here